This is a selection of recent letters sent to us by our customers who have claimed on their policies
1 September 2009 Thank you for all your help in the past year and all the helpful information we have been given when we have telephoned, you have made a dreadful time a lot easier. D L, Devon 14 August 2009 I would like to take this opportunity to thank your Company for all the help and understanding you have shown me during this time of unemployment. H K, Hull 29 June 2009 I would like to thank your people for the professional and kind way I have been dealt with during my claim period. D G, Chelmsford 24 June 2009 We would like to thank you for your regular prompt payments during this last year. This policy showed us how good it was to have and had helped very much to cope.... A B, Luton 10 June 2009 I have now found a new position and have returned to full-time employment..... and I would like to take this opportunity to thank you for your efficient service during what has been a difficult time for me. S S, Wrexham 28 May 2009 .... Also a note of thanks or the efficient way this has been dealt with. R M, Belfast 14 May 2009 Thank you all so much for your help during my recent illness. Yours sincerely. P A, London
28 April 2009
I really thank you for this, you have just saved my house and taken a massive burden from my shoulders....Things are starting to look positive on the jobs front now. Once again, thank you.
N W, Gwent
27 April 2009
I understand the importance of customer service and can honestly say that very few people that I have dealt with over the years have been able to provide the level of customer customer service that I have received from ....(name). It left me with a great impression knowing that if at any point in the near future I need to make a claim it would be handled in a quick and efficient way.
D H, Wiltshire
23 March 2009
Thank you for your service. I don't know how I would have managed without this cover. Regards.
K K, Woverhampton
18 March 2009
Thank you so much for recent cheque, a massive weight off my mind. Yours sincerely.
C B, Derby
15 March 2009
I would like to express my sincere appreciation for your help and guidance during a very difficult period of unemployment, a period which I now hope is behind me. Yours sincerely.
D E, Hampshire
19 February 2009
...Once again thank you for the excellent service you have afforded me over the years. Yours sincerely.
D B, Rochdale
29 January 2009
... I would just wish to express my appreciation to V_ to whom I spoke yesterday. These past 7 months have been somewhat traumatic ... and she very calmly and sympathetically guided me through how best to present the information to ... Many thanks for your kind assistance. Yours sincerely.
D E, London
22 January 2009
...may I thank you for your efficiency and quickness dealing with my claim. Many Thanks.
G F, Walsall
7 January 2009
"I would like to thank you for the support I received from your staff when I phoned with an enquiry and would like to say how professional, friendly and helpful they were."
A M, Kirby
23 November 2008
"Just a quick line to say thank you for excellent service and speed at dealing with my claim over the past few months. The staff on the phone have always been friendly and helpful when I have had to call. Many thanks."
Mr and Mrs P, Tamworth
30 October 2008
"........I would like to take this opportunity to thank you for the efficiency your company has exercised dealing with my claim in what has been a stressful time. Thank you."
A M, Southampton
24 January 2008
"Dear Mr ........ I am delighted to feel moved to write and let you know how impressed I am with your company and in particular, the way you have handled my ........ claim. Everyone I spoke to was professional and courteous ........"
M A, Newcastle-upon-Tyne
27 October 2007
"Dear........ May I first thank you for dealing with this issue so promptly"
R H, Cornwall
12 July 2007
"........ and accept my thanks and gratitude for the way that things were handled" Yours sincerely
B C, Airdrie, Scotland
19 April 2007
........ Thank you for dealing with my claim so efficiently. Yours sincerly"
A H, Stoke-on-Trent
At i:protect insurance we actively encourage our customers to tell us what they think about our service. If it is good, we would like to pass customer feedback on to our staff as this is greatly valued. If it is not so good, or you feel there is something that we could improve, please don't hesitate to tell us. We believe in total quality management and if we fall below the expectations of our customers, the issues identified will be vigorously addressed.