i:protect insurance

Customer feedback

I took out the Lifestyle insurance to protect me in case of redundancy/sickness etc. i:protect/Wessex have been amazing throughout the process of claiming. As you would expect you need to make sure that all your paperwork is of a good standard and is organised before submitting it but once this is done payment and response from them is very swift. It was a very difficult time for myself but the knowledge of having this product somewhat eased the pain for me.

As it happened I only had to claim for around 30 days so I didn’t have to rely on this for too long. If I had to though I fully believe the process would have been as easy as the first 30 days. As I said above a real breath of fresh air in this industry and would not hesitate to recommend this product. (August 2014)

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More customer feedback:

Jan 2015:  I would like to say thank you in advance to all the claims department who have dealt with my queries and concerns in a timely manner and have always been polite and courteous via phone, email and letter.  I would never want anyone to have to claim insurance for disability and illness but if they did I would recommend you as you have made this last 12 months a little less stressful than it started out. CS Staffordshire

Jan 2015:  I thought I would write to you to compliment all at Wessex who I have dealt with during my period of unemployment.  All communications either by telephone or letter have been resolved promptly and professionally.  I can say you are one of the best companies I have dealt with.  SB, East Yorkshire

Jan 2014: iprotect have been nothing but helpful and professional when dealing with my initial claim and any ongoing requirements. Their staff are always courteous and willing to assist its customers. I cannot recommend them enough, especially when matters such as this are so important to the individual. Well done iprotect keep up the good work.

Jul 2013:  If you are in any doubt that you are just throwing your money away with an insurance then you are with the wrong insurers. iprotect helped me enormously when as a lone parent I was suddenly faced with both a critical illness and unemployment due to redundancy. Far from trying to find ways to not pay out as some better known insurers are well known for, the staff ensured that I was covered comprehensively, never failed to make payments and explained the process at each and every stage. It made a difficult situation bearable and I want to thank the team for all their help. They were always professional communicative and above all helpful …

May 2013:  I have to say how glad I am that I took out this policy. Although I did have a little trouble at the beginning, probably more through the stress of being made redundant and the associated issues, and never having claimed on an insurance policy before, after a few tries I managed to get through to an operator who was very understanding and listened to the situation that I was in and helped me to sort out what paper work I needed to send off to get the claim started.

Once all this was done, all correspondence and payments were prompt, and if anything was missing, a letter was sent back detailing the needed items. My advice is to stick with it, and to be as honest as you can when filling out the forms in detailing your situation. I found them to be flexible in the way things like job searching was carried out. I was trying to build up self employed work,which the job center weren’t supportive of, but which thankfully has turned out to be perfect for me. I wouldn’t have had the chance to try this avenue without the support of the iprotect policy.